OPERATION DIVISION : POLICY

May 25, 2023 00:35

OPERATION DIVISION : POLICY

1. Violations Code & Ban Criteria

Classification	Category	1st	2nd	3rd	4th
Rude Behavior	Using an inappropriate/indecent nickname.	Warning, Mandatory Change	30 Days	6 Months	1 Year
	Behavior that insults the honor of others such as cursing, slandering, and sexual harassment	Warning, Mandatory Change	30 Days	6 Months	1 Year
	Spamming on bulletin boards, notes, chat messages	Warning	30 Days	6 Months	1 Year
	Intentional acts that disrupt game operations or hinder normal operation.	30 Days	6 Months	1 Year	Permanent Ban
	Behavior that disrupts customer service work through cursing, threatening, or any expressions that cause sexual shame	30 Days	6 Months	1 Year	Permanent Ban
	The act of repeatedly posting irrelevant content to games or posting ads for commercial profit purposes	30 Days	6 Months	1 Year	Permanent Ban
	The act of harming others by impersonating game operators and company officials.	30 Days	6 Months	1 Year	Permanent Ban
	All acts of deceiving operators through false reports, falsification of evidence, and similar behaviors.	30 Days	6 Months	1 Year	Permanent Ban
Personal Information	The act of acquiring someone's personal information without their consent.	1 Year
	The act of creating an account or using a game with someone else's personal information.	Permanent Ban
	The act of purchasing and using game assets with fraudulently obtained payment information and means.	Permanent Ban
Abnormal gameplay (Cheating)	The act of acquiring someone’s personal information without their consent.	1 Year
	The act of manipulating the outcome of a game by two or more users playing together in an organized and systematically manner.	1 Year
	The act of engaging in a planned and organized manner of playing with multiple accounts or from the same location.	1 Year
	The act of causing harm to others through abnormal betting or gameplay.	1 Year
	The act of repeatedly engaging in gameplay with abnormal patterns.	1 Year
Unauthorized use	The act of using hacking and illegal programs.	Permanent Ban
	The act of obtaining game assets by exploiting system malfunctions or errors	1 Year
	The act of obtaining game assets through abnormal or illegitimate means	1 Year
	The act of excessively collecting or using event coupons and game assets	1 Year
	The act of requesting cancellation or refund of paid items without a valid reason	Permanent Ban
	The act of causing harm to another user's gameplay through methods not allowed in the game	1 Year
	The act of obtaining game money, cyber points, etc. through proxy gameplay.	1 Year
	The act of intentionally transferring game money, cyber points, etc. to multiple accounts.	1 Year
	The act of registering multiple accounts and making payments from a single IP address.	1 Year
Cash Transaction	The act of intentionally losing game money, cyber points, etc. on a habitual basis.	1 Year
	The act of buying or selling game money, cyber points, items for cash, or arranging such transaction	Permanent Ban
	The act of inducing or advertising cash transactions of game money, cyber points, and items	Permanent Ban

2. Content Violation and Enforcement Protocol

Classification	Category	1st	2nd	3rd	4th	5th
Copyright infringement	The act of linking and sharing illegal download methods such as video, music, etc	Warning	1st Day Writing Restriction	3rd Day Writing Restrictions	5th Day Writing Restriction	7th Day Writing Restriction
	The act of posting materials from other communities or other sources without proper attribution
	The act of posting content such as videos, posts, etc. that are subject to copyright
Rude behaviour	The act of insulting, using abusive language, or physically degrading of someone else that causes discomfort to others	Warning	1st Day Writing Restriction	3rd Day Writing Restrictions	5th Day Writing Restriction	7th Day Writing Restriction
	The act of ridiculing others or causing sexual discomfort with explicit content
	The act of damaging someone's reputation or violating their rights and privacy
	The act of spamming on message boards, comments, etc.
	The act fraudulent for the purpose of gaining profit/advantages/benefits in an improper manner
	The act of using language that is discriminatory or unethical, such as derogatory remarks about specific regions, races, or disabilities, as well as engaging in religious activities or overtly political acts that promote anti-social and unethical content.
Advertising/ Promotional Posts	Make postings or comments that promote contents that are unrelated to the game or community.
	Advertising ads through postings or comments for commerical profit purpose(For other services, giveaways, product advertisement, gambling, explicit content, hate speech)	Permanent Ban
Information forgery and leakage	The act of leaking own personal information	Warning	1st Day Writing Restriction	3rd Day Writing Restrictions	5th Day Writing Restriction	7th Day Writing Restriction
	The act of leaking someone else's personal information	Permanent Ban
	The act of linking to specific sites for the purpose of collecting or stealing personal information.
Cash Transaction	The act of posting related contents to attempting in trading items, game money, accounts in exchange for cash
Unauthorized use	The act of posting/sharing informations related to obtaining game money, game items and etc using the improper method through creating multiple accounts or planning an organized, systematic gameplay
Illegal programs related	The act of posting content related to illegal programs or distributing illegal programs

3. Ban Policies & Item Confiscation Procedures
3.1. Depending on the act subject to a ban, the use of the entire service or individual games may be prohibited.

3.2. The items subject to confiscation include all contents such as game money, cyber points, etc.

3.3. The period of usage restriction may be changed at the discretion of the operator depending on the severity of the violation.

3.4. In case of a ban, the usage of the banned account (ID) is permanently restricted.

3.5. If bans are imposed sequentially, additional bans may be applied consecutively depending on the timeframe of offenses.

3.6. Despite the criteria in the ban policy, the period of ban may be reduced or increased depending on the degree of violation by the user.

3.7. Actions not specifically mentioned in the ban policy but which interfere with game operations or harm other users may also result in a ban.

3.8. Cash refunds for banned accounts (IDs) must comply with the cash refund policy and be requested via the customer service center.

3.9. If an act subject to a ban violates current laws, the user may face civil and criminal punishment in addition to game-related ban, through a request for investigation.

4. Exceptions
4.1. During the maximum period of up to 7 days required for investigation and action, a user's login may be restricted, and if innocence is confirmed during the investigation period, restrictions will be lifted.

4.2. Temporary usage restrictions may be imposed for payment fraud or issues due to hacking, and the account (ID) can be restored after verification of authenticity.

4.3. If it is confirmed that the restriction was imposed erroneously due to abnormal usage, restrictions (usage restriction and suspension, etc.) will be lifted.

※ This operating policy will take effect from March 25, 2024